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Student Support Documents

Refund Policy

Fee for Service Enrolments

Cancellation and change fees are addressed according to the notice given by the person making the request:

  • Cancellation requested 7 or more days prior to the commencement of the course: Full amount refunded or held in credit for future use.
  • Change of date requested 7 or more days prior to the commencement of the course: No change fee.
  • Cancellation requested 3 to 7 days prior to the commencement of the course: 50% refunded, or held in credit for future use.
  • Change of date requested 3 to 7 days prior to commencement of the course: We retain your original payment and charge a $50 change fee.
  • Cancellation up to 2 days prior to course, no show on the day, arrive too late, withdrawal during the course: All monies forfeited.
  • Change of date requested up to 2 days and day prior to course commencement: We retain your original payment and charge a $50 change fee

Where a refund is due to a candidate, the applicable refund amount will be provided within thirty days.

Late arrivals

Arriving late to a course affects the learning outcomes of all students. Training Ahead Australia reserves the right to refuse entry to candidates who arrive late to a course. In this case, the candidate will forfeit 100% of the course fee.


 

Complaints

In the event of a complaint, the client is required to follow the following procedures to ensure the issue is resolved.

  • The complainant must try to resolve the problem with the person concerned.
  • The complainant must seek the assistance of their TAA Trainer.

Should the problem still be unresolved, the following procedure must be followed:

  1. Request a Student Complaint Form from your trainer, or contact TAA to obtain a copy of the form.
  2. Fill out all required details on the form and attached any relevant documentation.
  3. Submit the form to TAA via the contact email or postal address provided on the form.
  4. Upon receipt TAA will address the issue.
  5. The client will receive a written statement of the outcome from the Trainer and/or Compliance Manager within 14 days of the complaint being received.

All records of any complaints are kept on file. If the complaint is still unresolved, TAA clients may lodge a complaint with the Australian Skills Quality Authority (ASQA): 1300 701 801 or email complaintsteam@asqa.gov.au

Appeal Procedure

  1. Request a Student Appeal Form from your trainer, or contact TAA to obtain the form.
  2. Fill out all required details on the form and attached any relevant documentation.
  3. Submit the form to TAA via contact email or postal address provided on the form.
  4. Upon receipt TAA will address will review the appeal.
  5. The client will receive a written statement of the outcome from the Trainer and/or Compliance Manager within 21 days of the complaint being received.

If the appeal is still unresolved, the client may contact any relevant Government Department that may be able to assist. Clients may also seek legal redress through the usual court processes if they feel unsatisfied.


Please see student support information below for the following:

Achieve Training and Assessment Service – RTO Number 90659 and SafeWork NSW Number 80002
Website: www.achievetrainingservices.com

Achieve Training and Assessment Services have a third party relationship with Training Ahead Australia to deliver the following:

  • TLI21315 Certificate II Rail Infrastructure
  • RIIWHS204D Work Safely at Heights

Active Training Specialists – RTO 32086
Website: www.mytcca.com.au